- When does pre-registration open?
- I didn’t get an email confirmation. How do I pick up my pre-registered badge?
- I don’t remember whether I preregistered. How can I check?
- What is your refund policy?
- Why do I have to wear these wristbands?
- Does Ohayocon have room blocks at other hotels than the Hyatt?
- May I suggest a guest speaker or appearance?
- When can I apply for Dealers Room or Artist Alley space?
- Can I wear this?
- Can I take photographs? Can I sell them? Can I set up a photo booth?
- Can I take official photos and give (or sell) them to you after the convention?
- How do I get a media pass?
- Do you accept submissions for maid cafes?
- What happened to the forums?
The Hyatt requires us to use their registration vendor, and their vendor requires us to use wristbands. The Hyatt wants accurate attendance numbers, and this is part of our contract with them.
If you are a Hyatt guest, you also get a guest wristband for these reasons:
- The Hyatt wants to ensure only paid, registered guests have access to the guest tower. As a special deal for us, they increase the guest-per-room limit from four to six.
- Key cards are too easy to pass to a non-guest.
- The Hyatt has had trouble with a few irresponsible attendees in the past, and this is a way for us to maintain our business relationship.
The Hyatt wristbands are non-negotiable, and we do not decide whether to use them.
We are aware that the registration vendor’s wristbands do come with their flaws:
- We know some of you are allergic to the material in the wristband. We apologize and would like to let you know we’re working on a solution. Update: We are working with the vendor to implement a three-option system for wristband ID which will allow you to attach your wristband to your lanyard either with the name on your state ID or your state ID number.
- The wristbands probably promote bacteria growth.
- If the wristband breaks, we have no way to replace it or reimburse you.
Artists: Applications are available now! The deadline is August 20, 2018. No exceptions! For more information about the process, visit the Artist Alley page. (Return to questions)
We do not permit you to sell photographs, raw or edited, at or during Ohayocon. You risk forfeiting your admission if you do so. After the convention and off-premises, we do not care as long as you are not using our branding or image and you are not telling people that your photos are “official” or that you work(ed) for Ohayocon.
We prohibit you from setting up photo booths unless you have an agreement with us in advance, and we will likely refer you to our Dealers Room staff so you can negotiate purchasing vendor space. At-con photography is generally not considered for Artist Alley. If you have any questions about our policy, please send us an email. (Return to questions)
- there have been fewer than 20 forum users in the last three years,
- most questions are now submitted to us via email or Facebook message,
- we do not check the forums often enough for it to be a positive customer service experience,
- we have been the victim to hundreds of spam posts by spam bots,
- forums on WordPress are historically bad, and the creator of bbPress has seriously argued with users and contributors that his software is perfect and needs no further adjustments, and people who want anything better should do it themselves, so we are.
There are multiple ways of contacting us, and we think they’re all much more popular than old-fashioned forums.
Finally, we are playing with the idea of program-based online focus groups. For example, if you want to network with cosplayers and also advise us about cosplay at Ohayocon, we’d have a Facebook group for that, etc. It’s a thought experiment for now, but some of us are pushing for it to happen. (Return to questions)