The Hyatt requires us to use their registration vendor, and their vendor requires us to use wristbands. The Hyatt wants accurate attendance numbers, and this is part of our contract with them.
If you are a Hyatt guest, you also get a guest wristband for these reasons:
- The Hyatt wants to ensure only paid, registered guests have access to the guest tower. As a special deal for us, they increase the guest-per-room limit from four to six.
- Key cards are too easy to pass to a non-guest.
- The Hyatt has had trouble with a few irresponsible attendees in the past, and this is a way for us to maintain our business relationship.
The Hyatt wristbands are non-negotiable, and we do not decide whether to use them.
We are aware that the registration vendor’s wristbands do come with their flaws:
- We know some of you are allergic to the material in the wristband. We apologize and would like to let you know we’re working on a solution.
- We know the normal wristbands are ugly and ruin cosplays. We offer a limited number of clear ones at a $5 upcharge. This is because they cost $5 more to produce.
- The wristbands probably promote bacteria growth.
- If the wristband breaks, we have no way to replace it or reimburse you.
If you have any questions or concerns that we did not address here, please feel free to send us a message.
- there have been fewer than 20 forum users in the last three years,
- most questions are now submitted to us via email or Facebook message,
- we do not check the forums often enough for it to be a positive customer service experience,
- we have been the victim to hundreds of spam posts by spam bots,
- forums on WordPress are historically bad, and the creator of bbPress has seriously argued with users and contributors that his software is perfect and needs no further adjustments, and people who want anything better should do it themselves, so we are.
There are multiple ways of contacting us, and we think they’re all much more popular than old-fashioned forums.
Finally, we are playing with the idea of program-based online focus groups. For example, if you want to network with cosplayers and also advise us about cosplay at Ohayocon, we’d have a Facebook group for that, etc. It’s a thought experiment for now, but some of us are pushing for it to happen.