Frequently Asked Questions

Thanks for checking out the FAQ. If you still need to contact us, please submit our contact form.



Admission

When does pre-registration open?
Pre-registration is available until Jan. 7, 2019, via register.ohayocon.org. Here’s the pre-reg pricing schedule. We highly recommend you create an account on the registration site so you can update your orders and have access to your purchase history. (Return to questions)

I didn't get an email confirmation. How do I pick up my pre-registered badge?
Don’t worry, we do have your information on file. Your PayPal receipt and email address that you used to register with are acceptable backup information. If you can bring a paper copy with you, all the better. The convention center may not have printing facilities available. (Return to questions)

I don't remember whether I preregistered. How can I check?
Check your PayPal account. You should see a payment listed in your history. If not, you may still ask, but it will likely take several business days for us to respond to that question. We thank you for your patience. (Return to questions)

Is there a group discount?
Yes! We offer a $5-per-badge pre-order discount on groups of ten or more. The discount is only available for pre-registration, so make sure you do it by the last day of pre-ordering. You must purchase all of the badges in the group in the same transaction in order for the computer to award you the discount. (You will need each person’s full name and email address.) Simply update your cart with a number greater than nine, and the computer will automatically update the price. If you have any questions or need further assistance, please contact us. (We highly recommend creating an account on the registration site so you can update your orders, if needed, and have access to your purchase history.) (Return to questions)

What is your refund policy?
Unfortunately, badges are non-refundable, non-transferable, and are only good for the show they’re purchased for. We will refund if the issue is our fault. If you think we did something wrong, please send us a message. (Return to questions)

How do I get a media pass?
Be prepared to prove your credentials, and fill out this form. (Return to questions)

Applications

I submitted an application for something: when will you respond?
Generally speaking: after the deadline for that application. Staff and Kohai applications should have a much shorter turnaround time, definitely before the deadline if you submitted it early enough. If it’s been a meaningfully long time (say, three weeks) after the application deadline and you still haven’t heard from us, please contact us. (Return to questions)

When can I apply for Dealers Room or Artist Alley space?
Dealers: The application period for 2019 has passed, but an email announcement list is available. Applications for 2020 will open Spring 2019.
Artists: Applications for 2020 will be available Summer 2019. For more information, visit the Artist Alley page.
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Do you accept submissions for maid cafes?
We do not. We do not wish to offer maid cafes as an activity at Ohayocon. (Return to questions)

Costumes & Photos

Can I wear this?
Thank you for asking. Please read our public safety policies and cosplay rules. If you still have questions, feel free to send us a message. (Return to questions)

Can I take photographs? Can I sell them? Can I set up a photo booth?
Please feel free to take commemorative photos for your own enjoyment. You are free to share your pictures in the manner of your choosing, but you are on your own regarding the appearances of individuals in your photos. (That is, we are not giving you permission to share photos of anyone in particular, and if there is a dispute with someone wanting you to remove a picture with them, that’s between you and them.)

We do not permit you to sell photographs, raw or edited, at or during Ohayocon. You risk forfeiting your admission if you do so. After the convention and off-premises, we do not care as long as you are not using our branding or image and you are not telling people that your photos are “official” or that you work(ed) for Ohayocon.

We prohibit you from setting up photo booths unless you have an agreement with us in advance, and we will likely refer you to our Dealers Room staff so you can negotiate purchasing vendor space. At-con photography is generally not considered for Artist Alley. If you have any questions about our policy, please send us an email. (Return to questions)

Can I take official photos and give (or sell) them to you after the convention?
Thank you for your interest in Ohayocon. We are not accepting solicitations for photography contractors. However, we may have room for staff photographers who can also write PR and marketing copy and do graphic design. The Editors™ are making an Organization-wide Photograph Scavenger Hunt this year, and you are invited to apply for a staff position and take part in the “fun.” (Return to questions)

Miscellanea

Does Ohayocon have room blocks at other hotels than the Hyatt?
At the moment, no, but given the large amount of requests for these, we are considering options for 2020. (Return to questions)

May I suggest a guest speaker or appearance?
Yes, but we generally will not respond. It’s not that we don’t like you, it’s just that we receive many solicitations per week and most of the time it’s agents’ trying to sell us someone we never wanted in the first place. To make up for this, we occasionally survey our paid attendees to see if they want anyone in particular to visit Ohayocon. (Return to questions)

What happened to the forums?
We have permanently discontinued our forums. There are several reasons for this:

  • there have been fewer than 20 forum users in the last three years,
  • most questions are now submitted to us via email or Facebook message,
  • we do not check the forums often enough for it to be a positive customer service experience,
  • we have been the victim to hundreds of spam posts by spam bots,
  • forums on WordPress are historically bad, and the creator of bbPress has seriously argued with users and contributors that his software is perfect and needs no further adjustments, and people who want anything better should do it themselves, so we are.

There are multiple ways of contacting us, and we think they’re all much more popular than old-fashioned forums. They are:

(Return to questions)